Frequently asked questions
Distance Sales Agreement
DISTANCE SALES AGREEMENT
1. Parties
This agreement is concluded electronically between the SELLER operating via www.saevrauae.com and the BUYER placing an order through the website.
2. Subject
This agreement governs the rights and obligations of the parties regarding the sale and delivery of products ordered online.
3. Product Information
Product type, quantity, color, price, and payment details are as specified during checkout.
4. Price and Payment
Prices valid at the time of order apply. Payment is collected in advance using the available payment methods on the website.
5. Delivery
Orders are processed after payment confirmation. Estimated delivery time is 1-5trong>. International shipping may cause delays beyond this estimate.
6. Returns & Right of Withdrawal
Due to hygiene reasons, lingerie and intimate products are non-returnable and non-exchangeable.
Only damaged or incorrect items may be reported within 48 hours of delivery for review and resolution.
7. Liability
The Seller is not liable for courier delays but will assist with shipment tracking.
8. Privacy
Customer data is protected under the Privacy Policy.
9. Effectiveness
By placing an order, the Buyer agrees to all terms of this agreement.
What Is The Return Policy?
Refund & Returns Policy
Due to hygiene and safety reasons, all sales are final.
We do not accept returns, exchanges, or refunds once an order has been placed and processed. This policy applies to all products sold on our website, including lingerie and intimate apparel.
Please ensure that you carefully review product descriptions, sizing information, and images before completing your purchase.
Damaged or Incorrect Items
In the unlikely event that you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@saevrauae.com , including clear photos of the issue.
If the claim is approved, we may offer a replacement or store credit at our discretion.
Order Cancellations
Orders cannot be cancelled once they have been confirmed and processed.
By completing a purchase on our website, you acknowledge and agree to this Refund & Returns Policy.
Shipping Policy
SHIPPING POLICY
Shipping Policy
We offer free international shipping on all orders.
Order Fulfillment
Orders are prepared and dispatched after payment confirmation. Shipping timelines may vary depending on order volume and destination.
Estimated Delivery Time
Estimated delivery times vary by destination:
International orders: approximately 1-5 business days
Delivery times are estimates only and may be affected by factors beyond our control, including customs procedures, local courier delays, or public holidays.
Shipping Fees
Free shipping is applied automatically at checkout. No additional shipping charges will be added to your order.
Customs, Duties & Taxes
Customers are responsible for any customs duties, import taxes, or additional fees imposed by local authorities. These charges are not included in the product price or shipping cost and must be paid upon delivery or customs clearance.
Tracking
Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your shipment's progress.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us immediately at info@saevrauae.com with photos and tracking details. We will work with the courier to resolve the issue.
About Us
ABOUT US
Saevra was born from the idea that lingerie should feel personal, intentional, and quietly powerful.
We believe that true confidence comes from comfort and self-expression rather than excess. Each Saevra piece is designed with a focus on refined details, balanced silhouettes, and fabrics that feel effortless on the body. Our collections are created to move with you — through daily life, special moments, and everything in between.
Rather than following fast-changing trends, Saevra embraces timeless design. Every piece is developed with care, prioritizing fit, quality, and wearability, so it becomes a natural part of your wardrobe rather than something you wear only occasionally.
Saevra is for women who appreciate subtle sensuality, understated elegance, and thoughtful craftsmanship. We design for those who value how lingerie makes them feel, not just how it looks.
Operating exclusively online, we connect with customers worldwide and prepare each order with attention and precision to ensure a smooth and reliable shopping experience.