SAEVRA Emerald Grace Lace Set

Frequently asked questions

DISTANCE SALES AGREEMENT

1. Parties

This agreement is concluded electronically between the SELLER operating via www.saevrauae.com and the BUYER placing an order through the website.

2. Subject

This agreement governs the rights and obligations of the parties regarding the sale and delivery of products ordered online.

3. Product Information

Product type, quantity, color, price, and payment details are as specified during checkout.

4. Price and Payment

Prices valid at the time of order apply. Payment is collected in advance using the available payment methods on the website.

5. Delivery

Orders are processed after payment confirmation. Estimated delivery time is 1-3business days. International shipping may cause delays beyond this estimate.

6. Returns & Right of Withdrawal

Due to hygiene reasons, lingerie and intimate products are non-returnable and non-exchangeable.

Only damaged or incorrect items may be reported within 48 hours of delivery for review and resolution.

7. Liability

The Seller is not liable for courier delays but will assist with shipment tracking.

8. Privacy

Customer data is protected under the Privacy Policy.

9. Effectiveness

By placing an order, the Buyer agrees to all terms of this agreement.

Refund & Returns Policy

Due to hygiene and safety reasons, all sales are final.

We do not accept returns, exchanges, or refunds once an order has been placed and processed. This policy applies to all products sold on our website, including lingerie and intimate apparel.

Please ensure that you carefully review product descriptions, sizing information, and images before completing your purchase.

Damaged or Incorrect Items

In the unlikely event that you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@saevrauae.com , including clear photos of the issue.

If the claim is approved, we may offer a replacement or store credit at our discretion.

Order Cancellations

Orders cannot be cancelled once they have been confirmed and processed.

By completing a purchase on our website, you acknowledge and agree to this Refund & Returns Policy.

SHIPPING POLICY

Shipping Policy

We offer free international shipping on all orders.

Order Fulfillment

Orders are prepared and dispatched after payment confirmation. Shipping timelines may vary depending on order volume and destination.

Estimated Delivery Time

Estimated delivery times vary by destination:

International orders: approximately 1-3 business days

Delivery times are estimates only and may be affected by factors beyond our control, including customs procedures, local courier delays, or public holidays.

Shipping Fees

Free shipping is applied automatically at checkout. No additional shipping charges will be added to your order.

Customs, Duties & Taxes

Customers are responsible for any customs duties, import taxes, or additional fees imposed by local authorities. These charges are not included in the product price.

Incorrect Address & Failed Delivery

Please ensure that all shipping information provided at checkout is accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect address details.

Delayed or Lost Shipments

If your shipment appears significantly delayed or lost in transit, please contact us at [info@saevrauae.com], and we will assist you accordingly.

ABOUT US

Saevra was born from the idea that lingerie should feel personal, intentional, and quietly powerful.

We believe that true confidence comes from comfort and self-expression rather than excess. Each Saevra piece is designed with a focus on refined details, balanced silhouettes, and fabrics that feel effortless on the body. Our collections are created to move with you — through daily life, special moments, and everything in between.

Rather than following fast-changing trends, Saevra embraces timeless design. Every piece is developed with care, prioritizing fit, quality, and wearability, so it becomes a natural part of your wardrobe rather than something you wear only occasionally.

Saevra is for women who appreciate subtle sensuality, understated elegance, and thoughtful craftsmanship. We design for those who value how lingerie makes them feel, not just how it looks.

Operating exclusively online, we connect with customers worldwide and prepare each order with attention and precision to ensure a smooth and reliable shopping experience.